Privacy Policy

Sultan International Travel Agency (“we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We may collect the following information when you interact with us:

• Personal details (name, phone number, email, passport details, etc.)
• Payment and billing information
• Travel preferences and booking history
• Any information you provide through forms, calls, or emails

2. How We Use Your Information

We use your information to:

• Process bookings and provide travel-related services
• Communicate with you about your reservations or inquiries
• Send you updates, offers, and promotions (if you agree)
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your information with:

• Airlines, hotels, tour operators, and other travel partners to complete your bookings
• Payment service providers for secure transactions
• Government authorities, if required by law
• We do not sell or rent your personal information to third parties.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Request deletion of your data (subject to legal obligations)
• Opt out of receiving promotional messages at any time

6. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience and analyze website traffic. You can manage cookie settings in your browser.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us

Terms & Conditions

Welcome to Sultan International Travel Agency (“we,” “our,” or “us”). By booking or using our services, you agree to the following terms and conditions. Please read them carefully.

1. Services

We provide travel-related services including airline ticketing, hotel reservations, visa assistance, tour packages, and related travel support.

2. Bookings & Payments

• All bookings are subject to availability.
• Full or partial payment may be required at the time of booking.
• Prices are subject to change based on airline, hotel, or supplier updates.
• You are responsible for providing accurate personal and travel information.

3. Cancellations & Refunds

• Cancellation and refund policies depend on airline, hotel, or supplier rules.
• Service charges and processing fees may apply.
• Non-refundable bookings (such as special fare tickets) will not be refunded.
• Refunds, if applicable, may take several business days to process.

4. Travel Documents & Responsibilities

• Passengers are responsible for ensuring they have valid passports, visas, health documents, and other required travel papers.
• We are not responsible for denied boarding, visa rejection, or entry refusal due to incomplete or incorrect documents.

5. Liability

• We act as an intermediary between customers and airlines, hotels, or other service providers.
• We are not liable for delays, cancellations, accidents, natural disasters, or any issues beyond our control.